Quality-Assurance | Rapid Care Limited

Quality Assurance

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Quality Assurance

Service Quality Consultation

We are dedicated to maintaining the highest level of service quality through regular consultation with our service users and their carers. Your feedback is crucial as we strive to improve and tailor our services to meet your individual needs.

Customer Service

Client Satisfaction

Our quality assurance system monitors client satisfaction through regular visits and feedback forms. During these visits, your allocated key worker will use a pre-set interview questionnaire to gather your responses.

Confidentiality

The questions will focus on your satisfaction with our services, and your answers will remain strictly confidential.

Performance Monitoring

The information you provide will be used solely to assess how well we are meeting our service standards. This data is securely stored in our office and helps us improve our overall performance.

Staff Identification

Identity Badges
All Rapid staff members are issued identity badges that they will show you upon arrival. If you are unsure about their identity, please:

Ask them to show their badge.
Close the door while you verify by contacting the office via the phone number on the badge.

Access to Personal Data
Service users can request access to their personal data at any time. Copies of our Inspection Report, Statement of Purpose, and other key documents are available at our office or can be sent upon request.

GDPR Compliance

We ensure that all personal data held on service users is securely stored and handled in compliance with GDPR regulations. Service users have the right to access their personal files upon request.

Risk Management

To prevent accidents, Rapid staff are not allowed to:

Lift or move heavy, large, or awkward items (e.g., furniture).
Perform tasks that require standing on objects (e.g., changing light bulbs, cleaning windows, hanging curtains).

Complaints Procedure

Escalation Process

If you are dissatisfied with the outcome of an investigation or response, you may escalate your complaint to the Social Services Department, who will follow their own procedure.

Final Stage

Should the issue remain unresolved, you or your representative can take the matter to The Care Quality Commission for further investigation.

67 Station Road

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